Shipping Policy

Shipping Policy

Effective Date: May 21, 2026

Thank you for choosing MisterTide. We are committed to providing fast, secure, and professional shipping services for all eligible orders.

Please review the following Shipping Policy before placing an order.

Shipping Rates

• Orders under $150: $9.95 flat rate
• Orders $150 and over: Free shipping

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, processing times may be slightly extended.

Shipping Methods

We offer reliable domestic and international shipping options through trusted carriers.

Available shipping methods may include:

Shipping options and estimated delivery times will be displayed during checkout when available.

Discreet Packaging

All orders are shipped in secure and discreet packaging designed to protect product integrity and customer privacy.

Packaging does not display sensitive product information externally.

Tracking Information

Tracking information is typically provided once the order has been processed and prepared for shipment.

Customers are responsible for monitoring tracking updates and ensuring delivery arrangements are secure.

Delivery Estimates

Estimated delivery times are provided for convenience only and are not guaranteed.

MisterTide is not responsible for delays caused by:

• Weather conditions
• Carrier delays
• Customs processing
• Incorrect customer information
• Lost or stolen packages after confirmed delivery
• Events outside our control

International Shipping

International customers are responsible for:

• Understanding local laws and regulations
• Customs duties and import taxes
• Product import restrictions in their country

MisterTide is not responsible for packages delayed, held, rejected, or seized by customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect information is provided:

• Delays may occur
• Additional shipping fees may apply
• Orders returned to sender may require reshipment fees

MisterTide is not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the customer.

If a package appears lost or stolen:

• Please contact the shipping carrier first
• Then contact our support team for assistance

We will make reasonable efforts to assist customers with carrier claims when possible.

Shipping Restrictions

We reserve the right to:

• Refuse shipment to certain locations
• Limit quantities
• Cancel orders that violate applicable laws or regulations

Customers are responsible for ensuring products may legally be received in their jurisdiction.

Damaged Orders

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Include photographs of the package and products
• Retain all original packaging materials

Claims submitted outside this timeframe may not qualify for review.

Research Use Only